Frequently Asked Questions

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If you currently submit WorkSafeNB's Report of Accident or Occupational Disease, the joint worker and employer form, through Service New Brunswick or MyServices, there are currently no changes to the process. Continue to use those application methods and the joint form.      

If your employee submits an Application for Workers’ Compensation Benefits and you have not submitted an Employer Report of Injury or Illness, you will be notified by WorkSafeNB of your employee’s application and will have three days to submit your report.   

 

The Standing Offer Price and Exception List for Hearing Aids, negotiated with manufacturers for WorkSafeNB along with their provincial counterparts in NL and PEI is still in effect. It can be found here.

Yes, the lists will continue to evolve. The version on the WorkSafeNB website is updated regularly.

WorkSafeNB will process authorization requests based on the device and pricing standards in place at the time WorkSafeNB granted the authorization approval.

All quotes and/or authorization requests received by WorkSafeNB on or before November 2, 2020, but not authorized, accepted or processed by WorkSafeNB, will be processed based on the standards in place as of November 2, 2020.

A list of approved hearing service providers, by geographic area within New Brunswick, is available on WorkSafeNB’s website. The list of approved hearing service providers will evolve as new locations are added and others are retired.

Hearing service providers must submit to WorkSafeNB their invoices for payment. The invoices will be verified against the approved fee schedule that follows and against the WorkSafeNB Form HA-01 Hearing Aid Fitting and Service Report and WorkSafeNB Form HA-02 – Exception Report, as applicable.

APPROVED FEE SCHEDULE

Respondents should note that all fees below are inclusive of any applicable taxes. 

  1. Full Diagnostic Audiometric Report (if pre-authorized by WorkSafeNB)

$100

  1. Fitting and Maintenance Fee (per hearing aid device)
    • first 24 months for initial and new aid

$450

  1. Support and Maintenance Fee (per hearing aid device)
    • annually, following first 24 months

$90

  1. Batteries (maximum annual supply of 60 batteries per hearing aid device, excepting hearing aid devices requiring size 10 batteries, which are allowed an annual supply of 100)

$1 per battery

  1. Manufacturer Repairs Fee, per service, outside of warranty period
    Warranty = two years for new hearing aids
    Warranty = one year for manufacturer repair

Manufacturer’s invoice plus $70, plus shipping

  1. Hearing re-evaluation
    • only after first year anniversary of new hearing aid(s)

$60

  1. Copy of injured worker’s file requested by WorkSafeNB and provided by the respondent within five business days of WorkSafeNB's request.

$50

Once their hearing loss claim is approved, WorkSafeNB will notify the injured worker of the list of WorkSafeNB approved hearing service providers in the injured worker’s geographical location, entitlement, and the terms and conditions of the contract between WorkSafeNB and the approved service provider.

WorkSafeNB issues a claim number to cover the cost of the hearing aid device to a hearing service provider, based on the Standing Offer Price and Exception List for hearing aids, as determined appropriate by WorkSafeNB. Approved hearing service providers will be issued an individual service provider payee number upon contract agreement.

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