Work Recovery Program
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Our Work Recovery Program provides clients with occupational
rehabilitation to facilitate a timely, effective, and safe return
The program includes a wide variety of therapy services delivered
through a structured, personalized schedule of daily activities,
using interdisciplinary teams comprised
of team co‑ordinators/team managers, physicians,
occupational therapists, physiotherapists, psychologists, social
workers, and nurses. The
services of a psychometrist, a dietitian, a prosthetic/orthotic
techncian, an occupational therapy technician, a fitness/recreation
co‑ordinator, and rehabilitation assistants are also available.
Individual treatments are based on musculoskeletal, cardiovascular,
psychosocial and functional assessments, as well as the job
requirements of each client.
Length of treatment is dependent on condition and progress.
Generally, clients participate in a 6.5-hour treatment day. Regular
hours of operation are from 8 a.m. to 4 p.m., Monday to
Clients are assigned to teams based upon job demands or specialty
Treatment options include:
Work hardening teams:
- Work hardening teams provide treatment to injuries to help
clients meet their job demands. Treatment helps to restore
function, increase strength, improve conditioning, reduce pain and
- Sedentary/light job demands: treatment areas are set up to
simulate jobs that are classified according to their physical
demand characteristics as sedentary/light.
- Medium/heavy job demands: treatment areas are set up to
simulate jobs that are classified according to their physical
demand characteristics as medium/heavy.
- Complex regional pain syndrome (CRPS): a multidisciplinary
treatment for clients focused on pain management through the use of
electrotherapeutic modalities, pharmaceutical interventions,
desensitization techniques, psychosocial counselling, and
- Cumulative trauma disorders (CTD): a multidisciplinary
treatment for upper extremity cumulative trauma disorders causing
neck, shoulder, elbow and/or wrist pain. Treatment focuses on
effective self-management of pain and other symptoms, education,
exercise, improvement of work setting ergonomics and use of safe
- Mild traumatic brain injury (MTBI): a multidisciplinary
treatment for clients who require cognitive rehabilitation and/or
treatment to address the physical symptoms of mild head injury, as
well as work conditioning.
- Traumatic psychological injuries (TPI): multidisciplinary
treatment for clients focused on psychological distress caused by
exposure to workplace traumas. Treatment focuses on the core
psychological, functional, and physical barriers to return to work
to help prepare the client for return to work.
- Amputee rehab: Workers who have a partial or full amputation
are treated by a team specialized in amputee management. Adaptive
devices and prosthetics are explored to aid in the rehabilitation
- Stalled return to work: identifies the physical, medical,
functional and psychosocial barriers to progress on a
return-to-work program and determines effective strategies to
address the barriers.
- Opioid reduction: a multidisciplinary approach that provides an
integrated opioid reduction plus functional restoration-cognitive
behavioural program for clients with opioid dependency.
- Multidisciplinary consultation: a multidisciplinary assessment
that includes medical, psychosocial, physical and functional status
to determine appropriate treatment recommendations.
- Motivational enhancement therapy (MET): MET is based on
principles of motivational psychology and is designed to produce
rapid internally-motivated change. This treatment strategy employs
motivational strategies to mobilize the client's own change
resources to take the client from where they are currently in the
cycle of change and help them move toward "preparation", where they
can participate in rehabilitation/return to work and where
successful sustained change can be accomplished.
- Work conditioning: physiotherapy service for the subacute phase
of recovery with a focus on exercise, education and job tasks to
prepare for a safe return to work.
- Gradual return to work: an occupational therapist plans a
return to work according to the client's functional capabilities,
including a progressive increase of the hours of work and
- Mobility assessment: ambulating (e.g. crutches, canes) and
seating needs (e.g. wheelchairs, scooters) are determined and
prescribed following assessment. Wheelchair maintenance is
provided, as needed.
- Traumatic psychological injuries assessment: evaluation of
clients who experience a traumatic event at work that may involve
actual or threatened death or serious injury and leads to
unresolved psychological distress
- Outpatient services: outpatient physiotherapy, occupational
therapy, nutritional counselling, psychosocial counselling and/or
Group education sessions: are regularly
provided for injured workers who would benefit from learning more
about symptom management strategies, safe work practices, the
benefits of exercise, relaxation training, transfer techniques, and
other relevant topics.
Pain: information about the pain system and how injuries
affect this system. Looks at what clients can do to keep their
symptoms under control so that they can do the activities that they
- Safe Work
Practices: training in injury care presented in practical
sessions (anatomy, proper lifting, posture and work
simplification). Explores the structures (muscles, joints, tendons,
etc.) that make up the body and how using proper body mechanics
will help prevent injuries to these structures. Suggestions that
help make work tasks and house chores easier on the body are
Class: training in correct lifting and transferring of
patients for health care workers.
- Benefits of
Exercise: teaches the importance of regular exercise.
- Restful Sleep:
Learn about sleep, the stages of sleep, and what to do to get a
better night's sleep.
- Nutrition Since Your
Injury: group classes with the dietitian to learn how to
establish a healthy, balanced diet. Learn the link between what we
eat and how we feel.
- Leisure and
Lifestyle: learn about a lifestyle checklist that gives you
a description of your lifestyle and provides an explanation on the
need to make positive lifestyle changes. This session will help you
develop safe and healthy home and work-related habits.
- Stress Management and
Relaxation Training: the importance of being able to
effectively relax in today's busy world. Reviews four different
Family Information on Work
Recovery Program Client Orientation Handbook
For more information, please call Eileen Keating, Work Recovery
Program manager, at