The claims process – workers
If you have had an accident at work, the claims process begins
when you and your employer fill out WorkSafeNB's Form 67 - Report of Accident or Occupational
If you are entitled to workers' compensation benefits as a result
of the accident (for example, you require or have required medical
attention, or you have had to take time off work), this form will
automatically act as your WorkSafeNB claims request.
Once your Form 67 is received by WorkSafeNB, your
coverage will be verified, and your claim will be reviewed for
acceptability. You and your employer will be notified in writing of
Click to view a chart
that illustrates the claims process.
Click to learn
how personal information is gathered, used and disclosed in
managing a workers' compensation claim.
If your claim is accepted, your responsibilities
- Keeping appointments with your health care providers
(physicians, physical therapists, chiropractors, etc.).
- Asking your health care providers to send reports to
- Following the treatment plans developed by your health care
- Talking to your physician about your progress so you understand
when you can return to work. Inform your adjudicator or case
manager of any changes in your medical recovery.
- Talking to your employer regularly about your progress. Ask
about a possible return to work date and whether suitable work can
be found for you.
- Having regular contact with your adjudicator or case
- Telling your adjudicator or case manager when your doctor tells
you that you are fit to return to work. If you do return to work
early, make sure you understand and follow any work restrictions so
your re-employment is safe for both you and others.
- Advising WorkSafeNB if you stop working or need to change your
duties because of your injury.
- Keeping receipts for expenses directly related to your
- Using your claim number when you write letters or call
- Advising your adjudicator or case manager if you plan to
leave or move out of the province.
- Full participation in modified work accommodations made
available by your employer and supported by your treating
Your employer's responsibilities:
- Work with you, your health care providers and WorkSafeNB to
develop an effective return to work plan for you.
- Make every effort, short of undue hardship, to accommodate you
if you suffer a functional disability (as per provincial human
- Maintain regular contact with you and WorkSafeNB.
Your health care provider's responsibilities:
- Send reports to WorkSafeNB as soon as possible.
- Help you understand what is wrong and what can be done to
assist your recovery.
- Work together with you, your other health care providers and
WorkSafeNB to develop an effective return to work plan for
- Provide you with clear and timely information.
- Provide you with effective compensation and rehabilitation
services to help you return to some type of employment.
- Ensure that you receive appropriate medical treatment, and
expedite medical management when necessary.
- Involve you, your employer and your health care providers in
the return-to-work process.
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