What is the Issues Resolution Office?
The Issues Resolution Office (IRO) is here to help if you disagree with a WorkSafeNB claim decision or are not satisfied with the service you received. We are committed to improving client service, and will address your concerns promptly, fairly and consistently.
Although a part of WorkSafeNB, the IRO operates independently and is guided by impartiality. We value our relationship with you, and promise to treat you with courtesy and respect.
The IRO members are trained in administrative justice through
the Foundation of Administrative Justice. The IRO reports directly
to WorkSafeNB's corporate secretary and general counsel.
The IRO can:
The IRO cannot:
If you disagree with a claim-related decision, an internal review specialist will conduct an impartial review. This review will have one of four possible outcomes:
The internal review specialist’s decision is WorkSafeNB’s final decision. If you disagree with an internal review specialist’s decision, you can file an appeal with the Workers’ Compensation Appeals Tribunal (WCAT). The WCAT will contact you directly about your appeal. A worker or employer advocate can help you file an appeal. Their services are free.
Injured workers, employers or their representatives can request a review. You can request a review by:
We want to ensure that everyone who deals with WorkSafeNB is treated with fairness and respect. If you are not satisfied with our service, we want to hear about it. Client complaints are a vital source of feedback and help us improve our processes.
If you have a complaint about service you have received, a client service specialist will investigate and, if warranted, make recommendations to either resolve, acknowledge or try to prevent future occurrences.
You can file a complaint by:
|Contact the IRO:
1 Portland Street
Saint John, N.B. E2L 3X9
Toll-free: 1 800 222-9775
Tel: 506 738-4317
Fax: 506 642-0720