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Issues Resolution Office

Pictured from left to right, back row: Adèle Green, internal review specialist; Florence Flower,<br>client service specialist; Grace Samson, internal review specialist; Robyn Gardner Losier, internal review specialist. Front row: Rebecca Bonnell Conners, internal review specialist;<br>Tim MacFarlane, manager, IRO; Stephanie Allport, administrator.
Pictured from left to right, back row: Adèle Green, internal review specialist; Florence Flower,
client service specialist; Grace Samson, internal review specialist; Robyn Gardner Losier, internal review specialist. Front row: Rebecca Bonnell Conners, internal review specialist;
Tim MacFarlane, manager, IRO; Stephanie Allport, administrator.

What is the Issues Resolution Office?

The Issues Resolution Office (IRO) is here to help if you disagree with a WorkSafeNB claim decision or are not satisfied with the service you received. We are committed to improving client service, and will address your concerns promptly, fairly and consistently.

Although a part of WorkSafeNB, the IRO operates independently and is guided by impartiality. We value our relationship with you, and promise to treat you with courtesy and respect.

The IRO members are trained in administrative justice through the Foundation of Administrative Justice. The IRO reports directly to WorkSafeNB's corporate secretary and general counsel.

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IRO Organizational Chart
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The IRO can:

  • Review claim-related decisions under the Workers’ Compensation Act, the Firefighters’ Compensation Act and the Government Employees’ Compensation Act.
  • Review service complaints
  • Track complaint trends, identify system-wide issues and recommend improvements

The IRO cannot:

  • Help with an appeal
  • Recommend policy changes
  • Accept referrals from WorkSafeNB staff (clients/complainants must contact IRO directly)

+ If you disagree with a claim-related decision

+ If you have a complaint with service you have received

Contact the IRO:
1 Portland Street
Saint John, N.B. E2L 3X9
Email: iro.brp@ws-ts.nb.ca
Toll-free: 1 800 222-9775
Tel: 506 738-4317
Fax: 506 642-0720






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