1. You are part of a bigger team. You, the worker, the employer and WorkSafeNB are all involved in successful recovery. Communication is vital.
2. Provide timely reports with necessary details to safely support the worker in the workplace. Stay-at-work and return-to-work programs are important to successful recovery.
3. Reach out to us if you encounter potential barriers or have questions. We have a dedicated team ready to help.
SUCCEED is an acronym that helps WorkSafeNB describe its six-week early intervention program for TPIs.
As a SUCCEED program provider, you must start treatment within three weeks of receiving the referral from WorkSafeNB. In addition: you must complete symptom measures within first week of treatment; deliver weekly sessions (in-person or virtual); re-administer symptom measures at time of discharge; and complete and submit discharge report within one week of discharge. You are asked to submit the invoice for treatment with the discharge report.
No. The SUCCEED program is designed to provide immediate help (usually while WorkSafeNB determines if the injury is compensable under the Workers’ Compensation Act). If the worker’s injury is not compensable under the Act, treatment will stop at the end of the six weeks (or six sessions). If the worker’s claim application is accepted, further treatment will be reviewed at that time.
The program is not conditional on the claim decision. Please continue the SUCCEED program for six weeks (or six sessions). WorkSafeNB will not support treatment beyond the program, however.
MyServices is a secure, confidential web service. Use it to:
• Submit discharge reports and invoices.
• Email WorkSafeNB with questions or concerns.
• Check on invoice status.
• See billing history.
• Sign up for direct deposit (required for payment).
This SUCCEED program lasts for six weeks (or six sessions). There are no extensions. If the worker’s claim application is accepted, further treatment will be reviewed at that time. If the worker’s injury is not compensable under the Act, treatment will stop at the end of the six weeks (or six sessions).
WorkSafeNB follows the DSM-5 definition of traumatic event (PTSD Criterion A). We ask you to also apply this standard and definition when assessing stress claims. The DSM-5 defines trauma exposure as “exposure to actual or threatened death, serious injury, or sexual violence.” It further notes: “emotional reactions to the traumatic event (fear, helplessness, horror, etc.) are no longer part of Criterion A.” These means that, while situations at work may be perceived as traumatic by a worker, it is not sufficient to meet the criteria for a traumatic event. For example, while upsetting and potentially a cause of distress that would legitimately lead to a workplace absence, workplace bullying/harassment/verbal abuse, would not be considered traumatic unless it involved threat of death, serious injury or sexual violence. Learn more by reading the policy Conditions for Entitlement – Traumatic Mental Stress and Is mental stress a compensable injury?
New Brunswick's Workers' Compensation Act excludes mental stress as a compensable condition except when the mental stress or the disability caused by the mental stress is the result of an acute reaction to a traumatic event. Some workplace issues, for example, such as poor work conditions, receiving an unfavourable disciplinary review, changes inworking hours or duties, etc., can be incredibly stressful. Under the Act, however, they are not considered "traumatic." In such cases, employment insurance (EI) sick benefits, health insurance coverage offered through the workplace or employee and family assistance programs (EFAPs) may be appropriate. Learn more by reading the policy Conditions for Entitlement – Traumatic Mental Stress and Is mental stress a compensable injury?
Please call 1 800 999-9775.