Contact us

Head Office

Please send all mail to WorkSafeNB's head office.

WorkSafeNB
1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775

For questions related to employer accounts, including:

• WorkSafeNB registration
• Assessment rates
• Account balances
• Change of address
• Clearance certificates

Call toll-free in Canada: 1 800 999-9775 (option 4)
Email: assessment.cotisations@ws-ts.nb.ca 
Fax: 506 632-2819

You can also register with WorkSafeNB’s MyServices for self-service options. See MyServices.

If you are interested in employment with WorkSafeNB, please apply online at worksafenb.ca

Resumes can be faxed to our Human Resources department.

Human Resources

Fax: 1 506 642-0718

For questions related to your worker's compensation claim. Please do not send information about your claim by email. Please call, mail to our head office or fax to our Claims Department toll-free.

Call: 1 800 999-9775 (toll-free in Canada)

Claims Department Fax: 1 888 629-4722

Saint John head office

1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9
Telephone: 506 632-2200
Call toll-free in Canada: 1 800 999-9775

To report a serious injury or other reportable event or urgent health and safety matter that requires response from a health and safety officer, call toll-free in Canada: 1 800 999-9775 (option 1).

For questions on a non-urgent health and safety matter, including prevention services, free consultation services, ergonomics, occupational hygiene, workplace inspections, incident investigations, and health and safety complaints, call toll-free in Canada: 1 800 999-9775 (option 2). Email: prevention@ws-ts.nb.ca

For questions on Occupational Health and Safety Act-related appeals and deviations, call toll-free in Canada: 1 800 999-9775 (option 2). Email: compliance.conformite@ws-ts.nb.ca

Fax (Prevention and Compliance): 506 738-4099

Note: For questions on federally regulated employment standards, health and safety, workplace equality, employment or pay equity or workers' compensation contact the Labour Program (Government of Canada).

• Urgent matters: 1 800-641-4049
• Non-urgent matters: atl-lab-tra-gd@hrsdc-rhdcc.gc.ca

WorkSafeNB is committed to exceptional client experience. For a service concern, which you haven’t been able to resolve with a WorkSafeNB staff member or supervisor, please call the client service specialist toll-free in Canada at 1 800 999-9775. You may also submit a written complaint to service@ws-ts.nb.ca. Please include your full name, address, claim number (if claim-related) and the nature for the complaint or concern.

For prevention and compliance-related concerns, such as unsafe work conditions, please call toll-free in Canada: 1 800 999-9775 (option 1 for urgent matters, option 2 for non-urgent matters).

The Decision Review Office (DRO) reviews claim-related decisions on request. The DRO operates independently of WorkSafeNB’s case management, adjudication and benefit payment services. The team reviews decisions to ensure they were made consistent with legislation, policy and the merits of each case.

Note: Anyone wishing to appeal a WorkSafeNB decision must first receive a DRO review. You must also request the review within 90 days of the original decision date. See more.

* The DRO does not review decisions made under the Occupational Health and Safety (OHS) Act. For concerns on OHS-related decisions, please contact Prevention.

Call toll-free in Canada: 1 800 999-9775 
Fax: 506 642-0720
Email: decisions@ws-ts.nb.ca

To report suspected fraud or abuse of the workers’ compensation system, please complete the online form.

You may also report suspected fraud or abuse by phone, fax, email or mail. When doing so, please include the following information:

• Name and address of the person or business you suspect has committed fraud
• Details about the suspected fraudulent activity
• Any other information pertaining to the suspected fraudulent activity

Call toll-free: 1 800 999-9775 (option 5)

Email: fraud.fraude@ws-ts.nb.ca

Fax: 506 859-6911

Mail:
WorkSafeNB
Investigation Unit
1 Portland Street
P.O. Box 160
Saint John, N.B. E2L 3X9

Please note: this department is not for reporting health and safety infractions. For health and safety matters, please call 1 800 999-9775 (option 1 for urgent matters, option 2 for non-urgent matters).

Please contact the Communications Department for questions related to media issues, including:

• Fact-checking
• Interviews and statements
• General media inquiries

Email: media@ws-ts.nb.ca 

For questions related to WorkSafeNB's e-services including

• MyServices accounts
• Monthly assessment on actual payroll (MAAP) services
• Physiotherapy e-services
• self-insured employers

E-Services contact page